LYIT deployed at a remote maintenance operation

Before LYIT, the site experienced common challenges typical of remote maintenance operations:

• Low confidence in ERP stock levels due to limited visibility of actual end use

• Urgent and emergency part requests caused by unexpected stockouts

• Manual checks and physical stocktakes required to confirm availability

• Reliance on individual knowledge to understand what parts were really being consumed

While an ERP system was in place, it lacked reliable data from the point of use.

LYIT was rolled out using a staged approach:

• 4 onsite terminals installed

  • 2 x underground satellite workshops

  • 2 x main surface workshops

• Average time to go live: approximately one week per terminal once equipment and LYIT support were onsite

• Rollout sequence:

  • Initial terminal installed and adopted

  • Second terminal added

  • Two additional terminals deployed to surface workshops

The system was used to manage:

• Critical parts and consumables required to maintain heavy mobile equipment

• Hydraulic fittings and other high-use components

• Nuts, bolts, and fasteners

• Consumables such as gloves and safety glasses

Usage varied by location, with higher-turnover areas processing several hundred part issues per month.

After deployment, the site observed clear operational improvements:

• Improved availability of parts when required for maintenance activities

• Increased confidence in stock levels

• Earlier identification of low-stock items, enabling proactive reordering

• Reduced reliance on physical stocktakes to understand usage

LYIT provided reliable, real-world usage data that could be fed back into the ERP system, improving visibility of what was actually being consumed across both store stock and emergency orders.

Parts coordinators reported workflow improvements, with daily low-stock emails allowing orders to be placed remotely without travelling to storage locations.

• LYIT is used daily as part of normal maintenance operations

• System usage has remained consistent since installation

• No resistance from crews during rollout

• Positive feedback received from maintainers, trade assistants, parts coordinators, and supervisors

The site has indicated interest in additional terminals and contract extensions, reflecting the system’s positive impact onsite.